Terms and Conditions
Our mission statement is to make the banking experience simpler and more personal. With this in mind, we have simplified our Terms and Conditions to make them clear, simple and easy for you to read and understand.
We are also happy to add that we are the first local bank to have been given the Crystal Mark on our General Terms and Conditions. The Crystal Mark is an internationally recognised mark given by Plain English Campaign to confirm that the information provided in a document is crystal clear!
Kindly read carefully and understand the following Terms and Conditions and the other important documents included below. The use of our banking services is subject to your agreement to all Terms and Conditions and other important documents that may apply from the time you become an APS customer.
These Terms and Conditions and other important documents may apply to both personal and non-personal customers (corporate customers).
If you have any questions about how any of our Terms and Conditions and other important documents apply to your account, product or service, please get in touch and we will be happy to help you.
Our Terms and Conditions and the below mentioned important documents are subject to changes from time to time. Any changes will be effective on their date of publication, unless stated otherwise.
Key changes - June 2026
10. Incorrect or unauthorised transactions
• We have simplified and clarified how you report incorrect or unauthorised transactions.
• The 90-day reporting reference linked to statements has been removed.
• You must notify us as soon as possible and within 13 months from the date the funds left your account if you believe a transaction was not authorised.
• We may request supporting information to investigate your claim.
• Following our investigation, we will either refund the amount or reject the claim in line with our terms.
11. Refusing to carry out a transaction (new section)
• We have introduced a new section explaining when we may refuse or cancel a payment instruction.
• This may include situations involving suspected fraud, misuse of accounts or services, unusual activity, or non-compliance with our term.
• Where permitted, we will inform you and explain the reason for refusing or cancelling a transaction.
• We will not be liable for any loss resulting from such refusal or cancellation.
Key changes - April 2026
2.14 Central Credit Register
• Following an update to CBM Directive No. 14, financial institutions and financial vehicle corporations that meet the relevant criteria are now also required to submit exposure data to the Central Bank of Malta.
Specific Terms and Conditions
Terms and Conditions that apply together with the General Terms and Conditions for the account, product or service that our customers are using.
Other important links
Interest Rates
Tariff of Charges
Data Privacy Policy
Cut-off Times
