An e-statement (short for electronic statement) is a digital version of the paper statement you normally receive in the mail.
As from 17 November 2023, if you are registered for myAPS internet and mobile banking, your future statements will be available as e-statements through myAPS, replacing paper statements. You will receive an SMS when your latest statement is available. All e-statements will be free-of-charge.
If you are not registered for myAPS, you will continue receiving your statements via mail, at no extra cost.
We encourage you to register for myAPS internet and mobile banking. This is a free service that lets you access your accounts anytime, anywhere.
Benefits
Enhanced convenience – e-statements are easily accessible online 24/7. Allowing you to check your financial information anytime, anywhere.
Go paperless – e-statements reduce the need of paper, printing, and mailing, making it an eco-friendlier approach.
Boosted security – e-statements improve security by reducing the risk of paper statements being lost or compromised. Your e-statements will be issued through myAPS, our secure internet and mobile banking service.
FREQUENTLY ASKED QUESTIONS
When using the myAPS app:
- Log in to the myAPS app
- Choose the account you would like to view the statement of
- Tap on the three dots in the top right corner
- Tap on Statements
- Tap on the statement to view
Use the Filter option to generate statements for your preferred date range.
When using myAPS via desktop:
- Login to myAPS desktop
- Open the side menu on the left
- Select Statements
- Choose Accounts Select the account you would like to view the statement of
- Input the date range of the statements you would like to view
- Click on Search
- Click on statement to view
Both contain the same information. The difference is that e-statements are readily available through myAPS at no cost, while paper statements are delivered by mail.
E-statements are issued based on the statement frequency chosen for each account. You can amend your statement frequency by sending a myAPS secure message or visiting one of our branches.
You can download and print e-statements through myAPS, eliminating the need to receive paper copies. If you would still like to request a paper statement, you can do so by sending a myAPS secure message, calling our Contact Centre on (+356) 2122 6644 (Mon to Sun, 08:00 to 21:00) or visiting one of our branches.
For the first few months, the Bank will not be charging for paper statements requested alongside e-statements. A charge will be introduced in the future, and we will inform you before the charge comes into effect. However, we are confident that you will find our e-statements convenient and encourage you to give them a try before requesting any paper copies.
Yes, you can request a paper statement for a specific past period. You can download and print an e-statement through myAPS. If you would still like to receive paper statements, you can request this at a
charge by sending a myAPS secure message, calling our Contact Centre on (+356) 2122 6644 (Mon to Sun, 08:00 to 21:00) or visiting one of our branches.
Paper statements will be issued at no charge to account holders who are not registered for myAPS internet banking. Any other account holders who are registered for myAPS can access their statements online.
You will receive an SMS when your latest e-statement is ready for viewing. An SMS will be sent to the registered mobile number for that account.
Business accounts will receive complimentary paper statements if the organisation is not registered to myAPS Business. For companies with myAPS registered members, statements can be viewed online, downloaded, and printed. It is important that at least one user registered to myAPS has the rights to view all accounts. If you would like to check or amend your organisation’s online access rights, you can do so by calling our Contact Centre on (+356) 2122 6644 (Mon to Sun, 08:00 to 21:00) or reaching out to your Relationship Manager.
No, e-statements are free of charge.
Please send a myAPS secure message or call our Contact Centre on (+356) 2122 6644 (Mon to Sun, 08:00 to 21:00).
E-statements will be available for all accounts. A contract note will continue being issued for fixed term deposit accounts by mail or myAPS secure message (for accounts opened via myAPS).
If you decide to unregister from myAPS, you will need to call our Contact Centre at (+356) 2122 6644 or visit one of our branches to ensure that you start receiving your statements in paper format.
For the time being the Statement of Fees will continue being sent by mail and will not be available online. However, the Bank is continually exploring ways to enhance which services and information are accessibly digitally, so this may be possible in the future.
See help articles