News Details

APS Bank’s Voice of the Customer Manager participates in Complaints Management Forum

19/10/2021 09:00:00

Scott Lee Holloway, Voice of the Customer Manager, will be one of the speakers at the 20th Complaints Management Forum being held at Millennium Knightsbridge, London on 21st October 2021. The Forum will help attendees navigate and improve their complaints handling process, implement industry-leading strategies into their team, and stay ahead of regulatory change.

Mr Holloway will be presenting during the session ‘Capturing & Managing Feedback – Practical Considerations’. He will also participate in the panel discussion, ‘Conducting a Customer Journey Analysis – Best Practice’.

"As the community Bank, we put our customers at the forefront of our agenda, as we are constantly striving to improve the customer experience. I am honoured to be given this opportunity to participate and share my experience with attendees of the Forum once again, following my involvement during last year’s edition," Mr Holloway commented.

To learn more about the Complaints Management Forum please visit:

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APS Bank plc is regulated by the Malta Financial Services Authority as a Credit Institution under the Banking Act 1994 and to carry out Investment Services activities under the Investment Services Act 1994. The Bank is also registered as a Tied Insurance Intermediary under the Insurance Distribution Act 2018.